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    Return Policy

    Return/Refund Policy

    Buyer Protection


    Users who shop at gotechlb.com receive full or partial refunds if the item is not as described by the Seller or if they don’t receive their item. This guarantee is offered by gotechlb.com to ensure buyers that their purchase is protected against fraud by any seller on the Site. If a buyer has purchased an item through gotechlb.com and never received it or received an item worth significantly less in value compared to what was described by the seller, the buyer will be reimbursed by gotechlb.com the value of the item only. To be eligible for a buyer protection, the buyer needs to file a complaint with gotechlb.com within three days of the initial date of delivery if the item hasn’t been received, or within three days from the effective receiving date of the relevant item. gotechlb.com will investigate the matter and if it has been determined (in its sole discretion) that the seller has intentionally defrauded the buyer in relation to the item for which gotechlb.com has reimbursed the buyer, gotechlb.com may limit, suspend or withdraw the seller’s access to the Site and/or the seller’s membership and gotechlb.com will charge the seller for gotechlb.com’s costs in reimbursing the buyer and for any handling and shipping. gotechlb.com reserves the right to take such further steps as it considers necessary, including, but not limited to, legal action. You acknowledge and agree that if any item returned to gotechlb.com by a buyer is fraudulent or unlawful, then gotechlb.com may in its sole discretion destroy the item or take any other steps as it considers necessary.



    Shipping Fees for Returned Items


    The following section summarizes gotechlb.com’s policy for charging shipping fees for returned items: In case the returned item is due to the seller’s fault, and the buyer claimed to return it within three days of receiving the item, then the seller will be responsible for the delivery and return shipment fees. If the buyer in such a case claimed an item for return after the 3 days of the date of delivery and the return request is approved, then the buyer will pay the delivery shipment and the return shipment fees. gotechlb.com will take responsibility of the return shipment fees if the return is related to a buyer’s fault, on condition that the buyer claimed for a return within 3 days of the date of delivery. If the buyer did the claim after the 3 days have passed, then the buyer will be responsible for both the delivery shipment fees and the return shipment fees, provided that that the request claim is approved.


    Return Policy for Cash Payments



    In the event you have settled by cash the price of the purchased item(s) and wish to issue a return order within 3 days of receiving the item(s), the price of such returned item(s) excluding the delivery fees shall be credited to your wallet on your gotechlb account within a period of one (1) week from the collection date and subject to the compliance of the returned item to the return conditions. You shall have a period of one week starting the return collection date during which you can, either use the amount to execute other purchase(s) on the Site, or request for its refund. In such case, gotechlb shall reimburse within a period of two (2) weeks following your request the said amount to you at the end of the above-mentioned period and in cash. The cash amount shall be collected from gotechlb offices exclusively.



    Return Policy for Promotional Items


    Products purchased on sales, during a clearance or with a special offer are subject to the return policy of the merchant on gotechlb. Return Policy for Undelivered items In the event your order has not yet been delivered and you wish to cancel items in your order, a cancelation will be granted if the items have not yet been assigned to our drivers. To proceed with canceling the order, click the “Cancel” button for the specific items you wish to cancel complete the cancelation process on your order details page. In this case, you will receive a full refund along with any shipping fees applied and will not be penalized. Refund will be implemented depending on the policy for the payment method applied. In case your order has not yet been delivered but the delivery has been assigned to our drivers, the “Cancel” button will be deactivated and you will only be able to access the “Return” button. In this case the regular return policy would apply.



    Return Conditions



    Return requests should be made within 3 (three) days from receiving the item. Item should be in the same condition you received it. If you use or damage it, it can no longer be returned. In case you ordered a product and requested a return and the product was found to be damaged, you will bear all delivery and return fees associated with this product. If the defective product can be covered under the manufacturer’s warranty, then the item cannot be refunded. Instead, you can arrange to get the item fixed or replaced. The item should not be tampered with and should not have missing serial numbers, otherwise it will no longer be qualified for a refund. Make sure the package has no missing items, including price tags, labels, original packing, freebies, and accessories. Make sure the package has no missing items, including price tags, labels, original packing, freebies, and accessories. The original package of any item should not be opened and should remain sealed.



    Unreturnable Items



    gotechlb.com has the right to process as it deems appropriate any items returned from the buyers, after a period of 30 days from the return date provided that the customer has been notified of the status of the return and in the event that the customer did not accept to receive the returned items. By agreeing to these Terms and conditions, you explicitly authorize gotechlb to dispose of and/or liquidate any undesired items without any objection and any liability to gotechlb.



    Return Policy for Repeated Returns


    We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.


    Coupon Code Terms and Conditions



    Code is valid for a one time use. The Code applies only to items purchased in a single order; Code is limited to one customer and account; Each promotional Code applies only to qualifying items; Code will expire depending on the set Code expiration date; Code is non-transferrable and may not be resold; Products purchased using a promotional Code are subject to our return policy, however the amount paid will be refunded to your wallet; Shipping charges and taxes may apply to the full value of your order. gotechlb shall not bear any liability in case the Code has been lost, stolen, destroyed or used by third party without permission of the Coupon owner. gotechlb reserves the right to void and cancel the Coupon if it is suspected to be obtained, used, or applied to a gotechlb account fraudulently, unlawfully, or otherwise in violation of these terms and conditions.



    Disclaimer



    The Site is only a platform where users may interact with one another for their transactions. The Site is not and cannot be a party to or control in any manner any transaction between two users of the Site. The Site does not provide any guarantee that a buyer or seller will complete a transaction or accept the return of an item or provide any refund for the same. You will not hold gotechlb.com responsible for other users’ content, actions, or inactions, or items or information they list or post. By agreeing to these Terms and Conditions, you acknowledge and consent to the following conditions: gotechlb.com is not responsible for any non-performance or breach of any contract entered into between users and does not transfer legal ownership of items from the seller to the buyer. The contract for sale of any item shall be a strictly bipartite contract between the seller and the buyer. At no time shall any right, title or interest over any item vest with gotechlb.com nor shall gotechlb.com have any obligations or liabilities in respect of such item or the contract between the buyer and seller. gotechlb.com is not responsible for any unsatisfactory or delayed performance, losses, damages or delays as a result of items which are unavailable. gotechlb.com is not required to resolve any dispute or disagreement between users. gotechlb.com has no control over and does not guarantee the quality, safety or legality of items advertised, the truth or accuracy of users’ content or listings, the ability of sellers to sell items, or the ability of buyers to pay for items. gotechlb.com does not make any representation or warranty as to the attributes (including but not limited to quality, worth or marketability) of the items proposed to be sold or purchased on the Site. In particular, gotechlb.com does not implicitly or explicitly support or endorse the sale or purchase of any items on the Site, nor is gotechlb.com a supplier or manufacturer of any items sold by users or purchased by users. gotechlb.com does not make any representation or warranty as to the attributes (including but not limited to legal title, creditworthiness, or identity) of any of its users. The Site may include links to third party websites that are controlled by and maintained by others. gotechlb.com cannot accept any responsibility for the materials or offers for goods or services featured on such websites and any link to such websites is not an endorsement of such websites or a warranty that such websites will be free of viruses or other such items of a destructive nature and you acknowledge and agree that gotechlb.com is not responsible for the content or availability of any such sites. Users shall independently agree upon the manner and terms and conditions of delivery, payment, and insurance as between each other and gotechlb.com holds no responsibility in respect of such arrangements. gotechlb.com accepts no liability for any errors or omissions, whether on behalf of itself or third parties. gotechlb.com excludes all implied warranties, terms and conditions and is not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising directly or indirectly, out of your use of or your inability to use the Site. You release and indemnify gotechlb.com and/or any of its officers and representatives in respect of any claim, demand, dispute, cost, damage, liability or other consequence (direct or indirect) of any of the actions of the users of the Site and you specifically waive any claims that you may have in this respect under any applicable law.



    Contacting Us


    If you have questions about this agreement, please contact us at support@gotechlb.com

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