Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. In the event that you need to return or exchange an item, we have developed the following return/refund policy to make the process as convenient as possible for you.
Eligibility for Returns or Exchanges:
- Items must be returned within 14 days of receiving the item.
- The item must be unused, undamaged, and in its original packaging with all tags and labels attached.
- Certain items may not be eligible for return or exchange. Please contact our customer service for further information.
Return Process: To initiate a return or exchange, please follow these steps:
- Contact our customer service within 14 days of receiving the item to request a return or exchange.
- Provide your order details, including the item(s) you wish to return or exchange, and the reason for the return.
- Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging, including all accessories and documentation.
- You will ship the item back to us using our chosen shipping method. Please note that the return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
- Upon receiving the returned item, we will inspect it to ensure that it meets the eligibility criteria mentioned in section 1.
- If the item is eligible for a refund, we will process the refund in the original form of payment within 5 business days.
- If you prefer an exchange for a different item, we will process the exchange promptly, subject to availability.
- In case the item is damaged, defective, or incorrect, we will cover the return shipping costs, and you will have the option to receive a replacement or a full refund.
Exceptions and Conditions:
- Gift cards and downloadable products are non-refundable.
- Refunds for purchases made with store credit will be issued as store credit.
- Clearance items or items marked as final sale may not be eligible for return or exchange unless they are defective.
- We reserve the right to refuse a return or exchange if the item does not meet the eligibility criteria or if it appears to have been used, damaged, or altered.
If you have any further questions or require assistance regarding our return policy, please do not hesitate to contact our customer service team. We are here to help and ensure your shopping experience with us is a positive one!
Contact Us | FAQs | Shipping Policy